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www.accenttheparty.com
 
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Frequently Asked Questions
  • Do You Ship Outside the US
    Please be advised that we only ship within the US with a credit card that has a US billing address associated with it.  back to top


  • How do I place an order at Accent The Party?
    When you have decided on a favor that you'd like to purchase, click on the Add To Cart button. This will store your choice in your Shopping Cart. If you would like to buy more than one of your choosen item, type the number in the Quantity box of the Shopping Cart and click on Update Total. If you would like to remove an item from the Shopping Cart, click your cursor on the grey X Box next to the item. If you would like to browse for more favors, click on More Shopping. Any items you currently have in your Shopping Cart will remain there until you decide to purchase them and check out.  back to top


  • Confirm Your Delivery Information
    Please make sure your shipping address is correct and that you have chosen the desired shipping method.  back to top


  • What Information Do You Collect From Me?
    When you make a purchase with Accent The Party, you submit your name, email address, and delivery address. This information allows us to fulfill your orders and to contact you should the need arise. Information gathered on this site will only be used for delivery of your items. We may need to share your name and address with vendors in order to have specialty items delivered directly to you. Your information will NEVER br made available to third party companies other than those directly involved with delivering your items and NEVER sold to mailing list distributors.   back to top


  • What Methods of Payment Do You Accept?
    We accept Visa, Mastercard, Discover and PayPal.   back to top


  • Is Shopping On Your Site Secure?
    Yes of course! Our site is 128-bit encrypted using SSL protection, this makes your account details safe and secure. All credit card information is processed through our secure, fraud resistant payment gateway and no credit card information is ever stored in our site database.   back to top


  • How Long Does Delivery Take?
    You may select an option of delivery (Standard, 3-day, 2-day, or overnight). You have the option of having it delivered Express in 1-2 days in the 48 State Continental America or take the default cheaper option and receive the goods in 4-10 days in Continental America. Delivery times are based on how long it takes after it leaves our hands. The time it takes to process the order, usually 1-3 days, should be added to the delivery time. Longer processing times, for personalized items and such, will be shown in the items description. Some orders (such as personalized items, apartment/unit addresses) and orders shipped with USPS will require a signature in accordance with our Fraud Protection Program. Please make arrangements with UPS or USPS if you are not going to be home to sign for it.  back to top


  • Will I receive an email confirmation of my order and tracking information?
    Once your order has been processed and is ready to be shipped from our facility, Accent The Party will send an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information. Some orders (such as personalized items, apartment/unit addresses) and orders shipped with USPS will require a signature in accordance with our Fraud Protection Program. Please make arrangements with UPS or USPS if you are not going to be home to sign for it.  back to top


  • Do You Ship Internationally?
    At this time, Accent The Party only ships within the US (48 States).  back to top


  • What if my package does not arrive in time due to a UPS delay?
    Accent The Party cannot be liable for delays in delivery due to weather, or other unforeseen problems. Please choose the appropriate UPS shipping method during check out and, if possible, allow extra time to help avoid these issues. If a personalized items is delayed in shipment due to adverse weather conditions or any other delays on behalf of the shipping carrier and results in a missed event - Accent the Party is not responsible and will not accept returns or issue refunds. Some orders (such as personalized items, apartment/unit addresses) and orders shipped with USPS will require a signature in accordance with our Fraud Protection Program. Please make arrangements with UPS or USPS if you are not going to be home to sign for it.  back to top


  • Returns
    Please refer to http://www.accenttheparty.com/returns for details in this regard.  back to top


  • Damages
    Please refer to http://www.accenttheparty.com/returns for details in this regard.  back to top


  • How Do I File For A Claim for Missing or Damaged Items?
    Please refer to http://www.accenttheparty.com/returns for details in this regard.  back to top


  • How Do I Change or Cancel My Order
    You may change or cancel your order as long as the order has not been processed and shipped. For all personalized items, once the order has been submitted, we do not allow changes or cancellations to be made if it is already in processing status with the printer. This also applies to all custom items. Personalized Lollipos - This is a custom-personalized product, therefore it is non-refundable and there will be a $50.00 charge if the art has already been developed and the order has been cancelled. Once approved, no changes can be made.   back to top


  • Can I see a proof of my order?
    We do not provide proofs for stock designs on our web site. All web images are representative of the finished products.  back to top


  • What About Sales Tax?
    Accent The Party charges 7% sales tax for the State of Florida.  back to top


  • My Shipment Didn't Arrive in time for my Event
    We are not responsible for missed events. It is the customers responsibility to read the product webpage in it's entirety and to review the processing times that are stated on that product web page to determine if they will receive their order in time (taking into account it is not the height of wedding season which may slow down normal processing). Please allow enough time for processing and shipping before your event. We do not expedite orders according to your need by date. If you are not sure please email us. Some orders (such as personalized items, apartment/unit addresses) and orders shipped with USPS will require a signature in accordance with our Fraud Protection Program. Please make arrangements with UPS or USPS if you are not going to be home to sign for it.  back to top


  • Cancellation of Personalized Lollipops
    This is a custom-personalized product, therefore it is non-refundable and there will be a $50.00 charge if the art has already been developed and the order has been cancelled. Once approved, no changes can be made.   back to top


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