When will my order ship?
Delivery Time = Processing Time + Transit Time (shipping time)
Processing Time:
Non Personalized Orders: Approximately 1-6 Business Days depending on item
Personalized Orders: Approximately 5-10 Business Days depending on item
Glassware (screenprinted glassware where there is a setup charge): 2-3 weeks
(please refer to the specific product web page for specific processing time)
NOTE: Do not count the day you order or weekend days as business days).
All orders may ship from multiple warehouses. If you order items with different starting model numbers (the first two letters), this means your order will ship from more than one location.
NOTE: YOU CANNOT PICK UP ORDERS AT THESE WAREHOUSES. THEY SHIP VIA UPS ONLY.
Damages
We will be requesting a photo of the damaged items for review prior to issuing credit or sending you replacements, but please allow enough time to receive the replacements via UPS ground service. Damage photos must be submitted via email. Should you wish to not submit a photo, an RMA will be issued to you to return your order in full. No assistance will be provided in regards to replacements without a damage photo for review. Request for damages and returns must be submitted by filling out the form at
www.accenttheparty.com/returns. We must be notified first before returning any items. All claims for damaged, defective or missing product(s) must be filed with Accent The Party within 7 business days of receiving your order or your claim for damages will be denied.
Damages with Chocolate Lollipops must be made within 3 days of receipt of shipment. Please email our customer service department to initiate a claim. We only accept requests vie email as we do not record phone calls but we do save and document all emails. Please note that Accent The Party is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS). However, Accent The Party will be happy to assist you in filing a claim with the shipping carrier.
Returns
Did you know that www.accettheparty.com allows a full 30 days to return your full order and we DO NOT charge restocking fees?
Unlike many of our competitors, we are upfront about our return policy and do not hide a short return window or high restock fee deep within our site. We want you to be satisfied with your order and that is why we have a great return policy!
- You have 30 days to return your order
- We do not accept partial returns (you must return the full quantity ordered)
- Refunds will be less shipping and handling. Shipping costs back to the warehouse(s) is customers responsibility. This may mean sending to multiple warehouses if you order items from multiple locations.
- NO CLAIMS ON SHORTAGES OR DAMAGES WILL BE ACCEPTED AFTER 7 DAYS
- NO RETURNS OR REFUNDS WILL BE ALLOWED ON PERSONALIZED ITEMS
- NO RETURNS IF THE ITEM HAS BEEN DISCONTINUED OR IS A FOOD ITEM
PERSONALIZED GLASSWARE DAMAGES: Although it is rare, a few glassware items can break during transit. It is not possible for us to replace damaged pieces on screen printed items (items with a setup fee charged such as champagne glasses). We can only offer credit. Please be sure that you order enough pieces to cover all contingencies.
WEDDING T-SHIRTS AND APPAREL
No cancellations after 24 hours as the process of screen printing may have begun. Please review your design and the product size chart prior to ordering, as each order is made individually to your specifications and cannot be resold. For this reason, we cannot exchange or refund orders based on size discrepancy or customer errors (such as spelling, colors, etc) made in the Design Center. If you find a problem with your order, please contact one of our customer service representatives at customercare@accenttheparty.com
Please email us at customerservice@pricewisefavors.com for a Return Merchandise Authorization (RMA) number. All returns must be packaged in the original shipping cartons, including all packing materials and be the entire quantity ordered. We do not accept partial returns. We do not accept cancellations/returns on orders that are personalized (unless there is an error made by us) - (this includes candy jars, playing cards and other items that personalized stickers are to be applied to - whether the stickers have been applied to the product or not, they are non-returnable / non-refundable - NO EXCEPTIONS). Please mark the RMA number on the outside of all cartons being returned. If you took advantage of our "free shipping" special offer, please note the original shipping costs will be re-applied to your order if you choose to return the merchandise and will be deducted from your refund.
You must contact us for return instructions and RMA number. If you do not contact us prior to returning items, we will not accept the return. We thank you for your understanding.
Missed Events
We do not offer refunds on missed events if your item is a personalized item (we do not offer refunds on personalized items at all unless there is a mistake on our part with spelling). It is the customers responsibility to read the product webpage in it's entirety and to review the processing times that are stated on that product web page to determine if they will receive their personalized order in time (taking into account it is not the height of wedding season which may slow down normal processing). Please allow enough time for processing and shipping before your event. We do not expedite orders according to your need by date. If you are not sure please email us.
Please fill out the request for assistance form below.
