|Terms and Agreement of Purchase with Accent the Party
We will be requesting a photo of the damaged items for review prior to issuing credit or sending you replacements, but please allow enough time to receive the replacements via UPS ground service. Damage photos must be submitted via email. No assistance will be provided in regards to replacements without a damage photo for review. Request for damages and returns must be submitted by filling out the form at www.accenttheparty.com/returns
We must be notified first before returning any items. All claims for damaged, defective or missing product(s) must be filed with Accent The Party within 7 business days of receiving your order or your claim for damages will be denied. Damages with Chocolate Lollipops must be made within 3 days of receipt of shipment.
Please email our customer service department to initiate a claim. We only accept requests via email as we do save and document all emails. Please note that Accent The Party is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS). However, Accent The Party will be happy to assist you in filing a claim with the shipping carrier.
Accent the Party allows a full 30 days to return your full order and we will not charge you restocking fees?
- You have 30 days to return your order
- We do not accept partial returns - only the full order placed
- We assume no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive an order on time. Our responsibility is limited to preparing your order and delivering it for shipping. We are not liable for damages that occur in shipping.
- Refunds will be less shipping and handling. Shipping costs back to the warehouse(s) is customers responsibility and will not be refunded. This may mean sending to multiple warehouses if you order items from multiple locations. Rejected orders - shipping will not be refunded. Refunds can take up to 7 business days to be processed.
- Nonreturnable items sent back to us will not be returned, and no exchange or credit will be issued.
- NO CLAIMS ON SHORTAGES OR DAMAGES WILL BE ACCEPTED AFTER 7 DAYS
- NO RETURNS OR REFUNDS WILL BE ALLOWED ON PERSONALIZED ITEMS
No REFUNDS on personalized stickers
- NO RETURNS IF THE ITEM HAS BEEN DISCONTINUED OR IS A FOOD ITEM
- NO RETURNS FOR CUPCAKE WRAPPERS OR FOOD CONTAINERS
- If items that were purchased with Free UPS Ground Shipping are returned, the amount that UPS would have cost will be deducted from the refund amount.
PERSONALIZED GLASSWARE DAMAGES: However rare, a few glassware items can break during transit and it is not possible for us to replace these damaged pieces. Accent the Party can only offer credit. Please be sure that you order enough pieces to cover all contingencies that may arise.
Please email us at firstname.lastname@example.org for a Return Merchandise Authorization (RMA) number. All returns must be packaged in the original shipping cartons, including all packing materials and must be the entire quantity ordered as we do not accept partial returns. Accent the Party does not accept cancellations/returns on orders that are personalized (unless there is an error made by us) - (this includes candy jars, playing cards and other items that personalized stickers are to be applied to - whether the stickers have been applied to the product or not, they are non-returnable / non-refundable - NO EXCEPTIONS). Please mark the RMA number on the outside of all cartons being returned. If you took advantage of our "free shipping" special offer or discount coupons, please note the original shipping costs will be re-applied to your order or the discount deducted from the original price if you choose to return the merchandise and will be deducted from your refund.
You must contact us for return instructions and RMA number. If you do not contact us prior to returning items, Accent the Party will not accept the return. We thank you for your understanding.
We do not offer refunds on missed events if your item is a personalized item (we do not offer refunds on personalized items at all unless there is a mistake on our part with spelling). We assume no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive an order on time. Our responsibility is limited to preparing your order and delivering it for shipping. It is the customers responsibility to read the product webpage in it's entirety and to review the processing times that are stated on that product web page to determine if they will receive their personalized order in time (taking into account it is not the height of wedding season which may slow down normal processing). Please allow enough time for processing and shipping before your event. We do not expedite orders according to your need by date. If you are not sure please email us. Some orders (such as personalized items, apartment/unit addresses) and orders shipped with USPS will require a signature in accordance with our Fraud Protection Program. Please make arrangements with UPS or USPS if you are not going to be home to sign for it.
Please fill out the request for assistance form below.