The merchandise must be in the original condition and packaging, so that we can put it back in stock and re-sell it. We will credit you for the value of the merchandise (only-round trip freight must be at your expense). Sorry, but we cannot offer this service if the item has been discontinued, samples are available for the favor, or on any personalized items. This policy applies only to complete orders. We do not accept returns on individual pieces or partial orders.  You must request an RMA number from our Customer Care Center by submitting the form below.  You must send your package back via UPS with delivery confirmation receipt so that we can insure proper credit to your account. 

Cupcake Wrappers - There are no returns on cupcake wrappers.

Food items and personalized items are non-returnable - non-refundable as they cannot be resold.

Products whose item number begins with EE - There are no returns or refunds on these items as they are used to hold food products.

If you took advantage of our "free shipping" special offer, please note the original shipping costs will be re-applied to your order if you choose to return the merchandise and will be deducted from your refund.

Request for damages and returns must be submitted below.  We must be notified first before returning any items.  All claims for damaged, defective or missing product(s) must be filed with Accent The Party within 7 business days of receiving your order. Please call our customer service department to initiate a claim. Please note that Accent The Party is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS). However, Accent The Party will be happy to assist you in filing a claim with the shipping carrier.  

Should a Call Tag be issued to pick up items from you and the shipping carrier (ie, UPS, FedEx) is unsuccessful in doing so, you will be charged the full amount for that merchandise.  

Unclaimed and Refused Shipments Unclaimed shipments that are returned to Accent the Party will be assessed a 20% restocking fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the restocking fee or reshipping at cost of shipping plus the restocking fee. Unclaimed packages that are returned due to Accent the Party's error will be reshipped free of charge. Refused packages that are returned to Accent the Party will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.

Missed Events  We do not offer refunds on missed events.  It is the customers responsibility to read the product webpage in it's entirety and processing times are stated.  Please allow enough time for processesing and shipping before your event.

Please contact us should you need further assistance or fill out the request for assistance form below.