We ship only to the contiguous 48 states.
We use UPS/FedEx and USPS for most of our shipping needs. We only ship within the 48 States at this time.
Order processing may take 1-4 business days for non-personalized products (please refer to the individual product web page for more information). Orders with personalization may require up to 6 business days to be processed prior to being shipped.
Shipping costs are based shipment weight, your location, and the shipping carrier's shipping rates.
Shipments over 150 pounds require a custom quote. You will be notified of the shipping cost before you are charged and before the order is processed.
Some orders (such as personalized items, apartment/unit addresses) and orders shipped with USPS will require a signature in accordance with our Fraud Protection Program. Please make arrangements with UPS or USPS if you are not going to be home to sign for it.
Order and Shipping Confirmations
You will receive a confirmation e-mail when you place your order and when it is shipped.
In the event you would like to request a rush order, please e-mail us at firstname.lastname@example.org. We will respond quickly to discuss possible options.
Orders Containing Chocolate
November – April
All orders are shipped UPS ground service unless we receive specific instructions to upgrade shipping. If an order contains chocolate and is being shipped to a location where the weather may reach 70 degrees F or above, we recommend purchasing insulated packaging with ice packs for an additional fee (see individual product web page for more information). If UPS ground service is more than 2 days to these locations, we also suggest that your order be shipped using UPS 2nd Day Air. Accent the Party will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.
May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packing with ice packs for an additional fee. In addition, any package that will not arrive in 2 days via UPS Ground will automatically be upgraded to UPS 2nd Day Air.
Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday from May - October. During these months, we suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight.
Accent the Party cannot be liable for delays in delivery or product availability due to customs, shipping, or natural disasters. Please choose the appropriate shipping method during check out and, if possible, allow extra time to help avoid these issues.