What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include accenttheparty.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site
Accent The Party is a wedding referral site, which means it provides products and services from third parties. While we do strive to provide quality products and reliable services, Accent The Party does not guarantee any product or service offered by a third party. Each shopper should use his or her best judgement. Accent The Party is not liable for any damage or injury resulting from any product or service listed on this, referred by or connected to this site. (This includes all listed products and services and links to third party sites.) Accent The Party is not liable for any damages arising from the downloading and installing of software, owned or operated by any third parties in connection with this site.
Availability and Pricing
Due to a high turnover in the warehouses, we can not guarantee the availability of any product. Also, please note that due to product availabilities, we reserve the right to make any necessary substitutions for the value of the order such as peppermint candies, bows and ribbons, lollipop flavors, etc. Prices are subject to change.
Accent the Party and its associates attempt to be as accurate as possible. However, Accent the Party does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
Limitation of Liability
Accent The Party shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Accent The Party has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that an Accent The Party product is mistakenly listed at an incorrect price, Accent The Party reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Accent The Party reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Accent The Party shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Accent The Party without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Accent The Party or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Accent The Party does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Accent The Party is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Accent The Party reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Accent The Party in its sole discretion.
When you visit Accent the Party or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You agree to indemnify, defend, and hold harmless accenttheparty.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
This web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site. We reserve the right to make changes to any of our sites and these disclaimers, terms, and conditions at any time.
We will be requesting a photo of the damaged items for review prior to issuing credit or sending you replacements, but please allow enough time to receive the replacements via UPS ground service. Damage photos must be submitted via email. Should you wish to not submit a photo, an RMA will be issued to you to return your order in full. No assistance will be provided in regards to replacements without a damage photo for review. Request for damages and returns must be submitted by filling out the form at www.accenttheparty.com/returns. We must be notified first before returning any items. All claims for damaged, defective or missing product(s) must be filed with Accent The Party within 7 business days of receiving your order or your claim for damages will be denied. Damages with Chocolate Lollipops must be made within 3 days of receipt of shipment. Please email our customer service department to initiate a claim. We only accept requests vie email as we do not record phone calls but we do save and document all emails. Please note that Accent The Party is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS). However, Accent The Party will be happy to assist you in filing a claim with the shipping carrier.
Accent the Party allows a full 30 days to return your full order and we will not charge you restocking fees?
- You have 30 days to return your order
- We do not accept partial returns - only the full order placed
- We assume no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive an order on time. We are not responsible for lost or stolen packages as we are not the shipping carrier. Large orders and USPS orders require a signature in accordance with our Fraud Protection Program.
- Refunds will be less shipping and handling. Shipping costs back to the warehouse(s) is customers responsibility. This may mean sending to multiple warehouses if you order items from multiple locations.
- NO CLAIMS ON SHORTAGES OR DAMAGES WILL BE ACCEPTED AFTER 7 DAYS
- NO RETURNS OR REFUNDS WILL BE ALLOWED ON PERSONALIZED ITEMS
- NO RETURNS IF THE ITEM HAS BEEN DISCONTINUED OR IS A FOOD ITEM
- NO RETURNS FOR CUPCAKE WRAPPERS
PERSONALIZED GLASSWARE DAMAGES: However rare, a few glassware items can break during transit and it is not possible for us to replace these damaged pieces. Accent the Party can only offer credit. Please be sure that you order enough pieces to cover all contingencies.
WEDDING T-SHIRTS AND APPAREL
No cancellations after 24 hours as the process of screen printing may have begun. Please review your design and the product size chart prior to ordering, as each order is made individually to your specifications and cannot be resold. For this reason, we cannot exchange or refund orders based on size discrepancy or customer errors (such as spelling, colors, etc) made in the Design Center. If you find a problem with your order, please contact one of our customer service representatives at firstname.lastname@example.org
Please email us at email@example.com for a Return Merchandise Authorization (RMA) number. All returns must be packaged in the original shipping cartons, including all packing materials and must be the entire quantity ordered as we do not accept partial returns. Accent the Party does not accept cancellations/returns on orders that are personalized (unless there is an error made by us) - (this includes candy jars, playing cards and other items that personalized stickers are to be applied to - whether the stickers have been applied to the product or not, they are non-returnable / non-refundable - NO EXCEPTIONS). Please mark the RMA number on the outside of all cartons being returned. If you took advantage of our "free shipping" special offer, please note the original shipping costs will be re-applied to your order if you choose to return the merchandise and will be deducted from your refund.
You must contact us for return instructions and RMA number. If you do not contact us prior to returning items, Accent the Party will not accept the return. We thank you for your understanding.
We do not offer refunds on missed events if your item is a personalized item (we do not offer refunds on personalized items at all unless there is a mistake on our part with spelling). We assume no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive an order on time. It is the customers responsibility to read the product webpage in it's entirety and to review the processing times that are stated on that product web page to determine if they will receive their personalized order in time (taking into account it is not the height of wedding season which may slow down normal processing). Please allow enough time for processing and shipping before your event. We do not expedite orders according to your need by date. If you are not sure please email us. Some orders (such as personalized items, apartment/unit addresses) and orders shipped with USPS will require a signature in accordance with our Fraud Protection Program. Please make arrangements with UPS or USPS if you are not going to be home to sign for it.